Introductory Start-up: Connections
In today's competitive higher education environment, colleges and universities need to be concerned with the messages they send to their current and prospective students. This program provides the most comprehensive customer service training designed specifically for colleges and universities.
- A user-friendly 128 page count page Leader Guide
- A set of 3 DVDs for a leader (facilitator) to train a group of participants
- 25 Participant Packages. An easy to read 101 page Participant Book for participants to follow along
- Quality technique card
- Certificate of accomplishment
Providing quality care is more of a challenge now than ever before. Not only because technological advances in medicine have created a multitude of treatment options, but also because patients are more knowledgeable - and they want to be informed. In fact, informing has become as much a part of treatment as intervention. And that's why responsible health care providers know how to provide this information competently, accurately and compassionately.