Have you found that your customers are more demanding than ever? And yet, service worldwide seems to be getting worse. Companies spend most of their money to attract new customers—and virtually nothing to keep them.
Our strategy will help you keep customers!
1. High-value, maximum-impact customer retention demands that you help employees understand the value of keeping the customer and how they can contribute to the process.
2. Next you must give them the skills to succeed.
Inspire Employees to Succeed
World's First Customer Service Program
Make Customers Feel Important
Do It Fast, Do It Right
Customer Training for the Retail Frontline
Customer Service with a Team
Service Recovery Training
On the Spot Customer Service
Customer Service for Hospitals
Customers Service for Higher Education
For Clinics, HMOs, and Manage Care
The Good Idea Campaign focuses on quality and customer satisfaction. It is a 30 day special event that encourages everyone to seek out improvement opportunities, find ways to eliminate recurring problems, and have a positive impact on customer satisfaction. This is a program your entire organization will enjoy by benefitting from positive encouragement.
During these tough economic times, what if each of your employees saved a Buck-A-Day?
Successfully run at over 3,000 organizations ranging from hospitals to banks, insurance companies to manufacturers. These companies have literally saved millions of dollars internally!