Leading Empowered Teams
Lead Your Team to Success
Leading Empowered Teams for Service Quality teaches skills through interactive modules emphasizing hands-on experience. An interactive workshop that enables Managers and Supervisors to EMPOWER their work-force:
- Set and maintain service standards
- Provide feedback and reward systems
- Create a work culture characterized by superior service
- Build and maintain trust throughout the organization
- Develop teamwork to increase productivity and revenue
- Produce positive changes in the behavior of the participant's quality service team
- Quick results are achieved through the application plans and on-the-job reference manual required for team leaders
Each Participant Receives...
- An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises.
- A color certificate with their name on it upon completion of the Leading Empowered Teams program.
- Achieving Excellence Through Customer Service book by John Tschohl. A customer service book for executives, managers and those in leadership positions.